As a business owner, could you be breaking consumer protection laws without even knowing it?
Do you know how bad feedback can ultimately be good for your business?
February 2017 Nanaimo Chamber Presentation
Consumer Protection BC is a provincial regulator that is responsible for the licensing and oversight over seven industries as well as the regulation of certain consumer transactions. The only organization of its kind, Consumer Protection BC is uniquely positioned to empower both consumers and businesses in their transactions under the province’s consumer protection laws.
In this presentation, Dan Stefanson, Vice President of Consumer Protection BC, will share case studies to educate you about BC’s consumer protection laws and illustrate how certain approaches to consumer transactions can help, or hurt, your business. His best practices tips will help you build customer loyalty and shed light on how to address complaints before they escalate to a regulatory body. In addition, Dan will offer insight into other dispute resolution options, including Consumer Protection BC’s own experience with online dispute resolution.
The 20 to 30-minute presentation will use creative visuals, interactive discussion, humour and storytelling to focus on key messages and will be formatted as follows:
- Presenter Introduction
- Fostering Topic Relevance for Attendees
- Overview of Consumer Protection BC Authority and Operations
- Case Studies – Providing Solutions for Consumers
- Transaction Best Practices for Chamber Members to Build Customer Loyalty
- Brief Introduction to our Experience with Online Dispute Resolution
- Closing and Wrap-Up
A 15-minute (or as time allows) question and answer period will follow the formal presentation. In addition to copies of the presentation materials, Consumer Protection BC will provide copies of our Strategic Business Plan, Annual Report as well as general information brochures.
Dan Stefanson joined Consumer Protection BC, a provincial regulatory body, in 2014 as the vice president of strategic services. His work supports the establishment and measurement of the strategic direction of the organization.
As a vice president, he is responsible for a broad range of services that contribute to the efficient management and administration of Consumer Protection BC. This includes oversight of risk management, stakeholder relations, corporate communications and marketing, financial and administrative services as well as information technology.