Consumer Protection BC Presentation – Feb Luncheon

As a business owner, could you be breaking consumer protection laws without even knowing it?
Do you know how bad feedback can ultimately be good for your business?

February 2017 Nanaimo Chamber Presentation
Consumer Protection BC is a provincial regulator that is responsible for the licensing and oversight over seven industries as well as the regulation of certain consumer transactions. The only organization of its kind, Consumer Protection BC is uniquely positioned to empower both consumers and businesses in their transactions under the province’s consumer protection laws.

In this presentation, Dan Stefanson, Vice President of Consumer Protection BC, will share case studies to educate you about BC’s consumer protection laws and illustrate how certain approaches to consumer transactions can help, or hurt, your business. His best practices tips will help you build customer loyalty and shed light on how to address complaints before they escalate to a regulatory body. In addition, Dan will offer insight into other dispute resolution options, including Consumer Protection BC’s own experience with online dispute resolution.

The 20 to 30-minute presentation will use creative visuals, interactive discussion, humour and storytelling to focus on key messages and will be formatted as follows:

  • Presenter Introduction
  • Fostering Topic Relevance for Attendees
  • Overview of Consumer Protection BC Authority and Operations
  • Case Studies – Providing Solutions for Consumers
  • Transaction Best Practices for Chamber Members to Build Customer Loyalty
  • Brief Introduction to our Experience with Online Dispute Resolution
  • Closing and Wrap-Up

A 15-minute (or as time allows) question and answer period will follow the formal presentation. In addition to copies of the presentation materials, Consumer Protection BC will provide copies of our Strategic Business Plan, Annual Report as well as general information brochures.

Dan Stefanson joined Consumer Protection BC, a provincial regulatory body, in 2014 as the vice president of strategic services. His work supports the establishment and measurement of the strategic direction of the organization.
As a vice president, he is responsible for a broad range of services that contribute to the efficient management and administration of Consumer Protection BC. This includes oversight of risk management, stakeholder relations, corporate communications and marketing, financial and administrative services as well as information technology.

List of Amazing “Spirit of Christmas” Displays

Let us know if you would like your address added to, or removed from, the list. If any addresses are incorrect, please let us know as well!

Residential Locations

3341 Bournemouth Road

6037 Breonna Drive

921 Cadogan Street

520 Churchill Avenue

525 Deerhorne Place

2172 Duggan Road

3592 Fairview Drive

2835 Fuller Lake Road

6552 Groveland Drive

5200 Hammond Bay Road

1755 Harvest Place

182 Heritage Drive

700 Hunter Street

6369 Icarus Drive

4311 Jinglepot Road

2147 Lang Crescent

1836 Latimer Road

1700 Meridith Road

5480 Mildmay Road

2091 Mountain Vista Drive

1080 Nelson Street

6262 Olympia Way

2385 Porcupine Hill Trail

103 Pryde Avenue

140 Pryde Avenue

143 Pryde Avenue

449 Renfrew Street

2500 Rosstown Road

5152 Sams Way

3319 Savannah Place

2875 Shady Mile Way

624 Shepherd Avenue

6148 Somerside Place

3726 Victoria Avenue

346 Warbler Place

2320 Whitney Road

 

Commercial Locations

Supreme Self Storage – 40 Maki Rd

Woodgrove Centre – 6631 Island Highway North

Spirit of Christmas Residential Light Up

chamber

SPIRIT OF CHRISTMAS

Residential Light up!

Official Entry Form –residential-decorating-entry-form-2016

 

“join the fun” by planning to decorate the outside of your home.light-up

NAME:___________________________________________________________

ADDRESS:________________________________________________________

PHONE:__________________________________________________________

CONTACT PERSON:________________________________________________

ENTER AND HAVE FUN!!!

Enter by calling the Chamber at 756-1191 ext 0

Email: memberservices@nanaimochamber.bc.ca

Fax your entry to 756-1584

or call Marilyn Sullivan at 758-9569 for more information

Deadline for entry: 4:00 pm, Monday, December 19th, 2016

Judging will be Monday evening, December 19th, 2016

Winners will be published in the Nanaimo News Bulletin on December 23rd.

INTERNATIONAL URBAN AUTHOR TO SPEAK IN NANAIMO – Gord Hume

chamber

Nanaimo BC • October 17, 2016
FOR IMMEDIATE RELEASE

URBAN PLANNING EXPERT SPEAKS IN NANAIMO

The Chamber of Commerce in partnership with Inspire Nanaimo, presents author and urban issues expert Gord Hume at Nanaimo’s Shaw Auditorium on Tuesday, November 1. Mr. Hume will speak on building Nanaimo’s economy by positioning itself to be more attractive as a business location for knowledge-based industries.

His presentation will define the ‘knowledge-based economy’ and describe how Nanaimo can attract businesses to consider Nanaimo as the city to start-up, migrate, establish or grow a business as we transition away from a traditional resource-based economy. Nanaimo has a head start on this with a solid foundation through Vancouver Island University, Nanaimo Ladysmith Public Schools, regional private educators, the health sciences community and tech industry growth.

Gord Hume is recognized as one of Canada’s leading voices on municipal government, sustainable development, cultural planning and creative cities. He is a popular public speaker, an advisor to municipal governments and a respected and provocative author. Gord is no stranger to Nanaimo having worked with the City to develop its own “Cultural Plan for a Creative Economy”.

In his presentation, Gord will cite his fifth book, “Places and Spaces”, a compelling look at how the decisions of a municipality impact local prosperity and community health based on whether they roll out the Red Carpet or the Red Tape. His ideas and philosophies address the topic of municipalities performing balancing acts to achieve the greatest economic and quality-of-life benefits.

Chamber CEO, Kim Smythe, offered that “Gord is a highly sought-after public speaker by large audiences and local governments in Asia, Europe, Australia, New Zealand, across Canada and the United States. He delivered the keynote at the 2nd UNESCO Congress on Creative Cities. We’re incredibly thrilled that he’s accepted the Chamber’s invitation to visit Nanaimo again.”

Tickets to the Shaw Auditorium presentation at 7 pm on November 1 are $15 each, available on the Chamber website www.nanaimochamber.bc.ca. This event is supported by Vancouver Island University, the City of Nanaimo, Vancouver Island Conference Centre and the Coast Bastion Hotel.

KIM SMYTHE, President & CEO
250-756-1191 • 250-740-0771